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The customer service and the attention to detail were impeccable at Triumph of Westchester. My first introduction to that brand & store was through Ben a salesman. Very knowledgeable and courteous. He took a great amount of time to make sure I knew everything about the bike and was comfortable with it. The sales manager, Les was extremely professional and went over every detail about the purchase process. Putting every client at ease seems to be a priority at that dealership. I want to add that even though I do not remember their names, both parts & service mangers were also extremely helpful in this purchase process. I can’t thank the whole team enough for this great purchasing experience.
Great service! Only took about 40mins to change my rare tire. During the wait me, and one of the salesman held a conversation and he answered all my questions. I even purchased my first helmet there. Not once have I ever felt like they were just interested in just taking my money like some places. They tell you what you wanna hear instead of facts and what you need to know. Though I ride a Yamaha they treated me like a fair customer at triumph and I will be going back.
I’ve been doing business with Triumph of Westchester since they opened. All of my experiences have been very positive. So, they earned my business on a new acquisition of a 2015 Trophy. After taking delivery of said bike, now I’m really impressed: the sales/parts/service departments handled all the details seamlessly. This operation is a “well oiled machine” with owners and staff that attend to detail in a friendly and professional manner. Triumph of Westchester has done their part to earn a loyal customer (with 2 Bikes)! I can see why they’re one of the largest dealers in the region despite only being in business for a few years.
I just purchased my second bike from Triumph of Westchester. I had bought a big Kawasaki Vulcan back in June, a bike I kind of always wanted…used of course, but in nice condition. Adriana was very gracious and knowledgeable, not the least bit pushy or aggressive. Les went out of his way to make financing a very affordable reality. Forgive me for forgetting his name, but the handsome guy running the parts counter was a veritable fountain of knowledge about the Triumph products as well as some classic bikes we spoke about. And, he has impeccable taste in women!!! On the way out the door I looked at a new Speedmaster and have been revisiting information online about them. Stopped in yesterday to shoot the breeze and request some warranty work on the Vulcan and I left on a brand new Speedmaster. I could not be happier with my purchase. I am proud to ride something so legendary, and once again Les, Adriana and company made the entire purchasing experience delightful. I am now fighting the impulse to trade back my big Vulcan cruiser and get a new or leftover Thunderbird LT!!!!! Thanks to all, I highly recommend Triumph of Westchester.